Frequently Asked Questions
Everything you need to know about our preserves, shipping, and quality standards.
Are Bonne Maman preserves non-GMO verified?
Yes, all Bonne Maman preserves, jellies, and fruit spreads are Non-GMO Project Verified. We use only high-quality, natural ingredients that you would find in your own kitchen.
How long can I keep the preserves after opening?
To maintain optimal freshness and flavor, we recommend refrigerating our preserves after opening and consuming them within 3 to 4 weeks.
What is your shipping policy for glass jars?
We take extreme care in packaging our glass jars using protective, eco-friendly materials. Orders typically ship within 1-2 business days, and we offer a breakage guarantee for any items damaged during transit.
Are your products gluten-free and vegan?
Most of our preserves are made with simple ingredients like fruit, sugar, lemon juice, and fruit pectin, making them naturally gluten-free and vegan. Please check the specific ingredient list on each product page for dietary details.
Do you offer international shipping?
Currently, our online store ships to addresses within the United States. For international inquiries, please check your local gourmet grocer or international specialty food retailers.
What should I do if my order arrives damaged?
If your jars arrive broken or damaged, please contact our customer service team within 7 days of delivery with a photo of the damage, and we will issue a replacement or refund immediately.