Returns & Refunds Policy
At Bonne Maman, we take pride in the quality of our preserves and gourmet treats; if you are not entirely satisfied with your purchase, we are here to help. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged or incorrect.
Contact Customer Care
Email our support team within 14 days of delivery with your order number and a brief description of the issue.
Provide Documentation
Please include clear photos of the damaged product and the shipping packaging to help us process your claim quickly.
Review Process
Our quality assurance team will review your request within 48 hours to determine eligibility for a refund or replacement.
Resolution
Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing